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( CUSTOMER SERVICE )

Delivery policy

At Appreciation we are committed to providing you with a reliable and efficient delivery service. This delivery policy applies to purchases made on our clothing e-commerce site in accordance with Swiss laws.

Regarding delivery areas :

We ship worldwide.

Regarding delivery costs :

Delivery costs for Switzerland are CHF 9.95 with free delivery for purchases over CHF 100 for simply shipping and over CHF 110 for express shipping. For all international orders, delivery costs are free over CHF 140 and for express international orders are free over CHF 200.
For all international orders, customs fees are at your expense.

Regarding delivery times :

Delivery times may vary depending on destination and product availability.
Estimated delivery times will be indicated during the ordering process.
Please note that delays may occur due to circumstances beyond our control, such as severe weather conditions, strikes or logistical issues.

Regarding order tracking :

A tracking number will be provided once the order is shipped.
You will be able to track your order in real time using the tracking number received from us by email or on the website directly from the carrier.

Regarding the delivery address :

It is your responsibility to provide a correct and complete delivery address.
We are not responsible for packages delivered to an incorrect address provided by the customer.

Regarding the receipt of packages :

It is important to check the package upon receipt. If the packaging or item is damaged, please let us know and return it to our private address marked on the invoice.
If there is a problem, please contact us immediately at our professional email address: support@appreciation.ch

In case of questions :

For any questions regarding our delivery policy, please contact us at the professional email address: support@appreciation.ch

Appreciation

Individual business

Valais, Switzerland

By using our e-commerce site, you accept our delivery policy.

Thank you for your understanding and we look forward to serving you in the best possible way.

Effective date 2025.

Information about us

On this page, let me take you on a journey into my imagination.

Passionate about fashion since childhood, I've always dreamed of wearing my own creations.

That's why I created Appréciation today. The goal is to open your mind and introduce you to fashion in parentheses.

Are you wondering why my articles are in parentheses? The reason is simple.

The purpose of the parentheses is to determine what you're wearing, whether in terms of clothing material or collections, for example: if the garment is made of cotton, you'll see (100% cotton) on the label, and the same goes for collections, for example, (Logo) corresponds to the clothing collection, primarily featuring the brand's logo. You'll find a full description under each item to better understand the evolution of the design.

Our goal is to regularly create and offer new products so you can find the collection or item of clothing that will delight you.

Appreciation aims to consistently satisfy you, both through its artistic work and its clients, by offering you the best possible service, because with us, you are our priority.

(Slogan) Appreciate what is done for you.

Appreciation

Individual business

Valais, Switzerland

By using our e-commerce site, you accept our general conditions.

Thank you for your understanding and we look forward to serving you in the best possible way.

Effective date 2025.

Payment options

Payment options available at Appreciation:

Payment by credit card (Visa, Mastercard)
Payment with American Express
Payment with Paypal
Invoice with Klarna

Appreciation thanks you for your understanding.

Appreciation

Individual business

Valais, Switzerland

By using our e-commerce site, you accept our payment options policy.

Thank you for your understanding and we look forward to serving you in the best possible way.

Effective date 2025.

Privacy policy

At Appreciation we are committed to protecting and respecting your privacy.

This privacy policy explains how we collect, use, disclose and protect your personal information as a user of our e-commerce site in accordance with Swiss data protection laws.

When you use our e-commerce site, we may collect the following types of information:

Personal information required during registration: name, address, email address, country of residence.
Optional personal information: telephone number and gender.
Payment information: credit card information, bank account information.
Order information: details of products purchased, order history.

You are probably wondering why we use your personal data and that's normal! We use your information for the following purposes:

Process your orders and transactions to achieve better performance.
Sending order confirmations and updates.
Personalize your experience through the site while improving our service in your image.
Respond to your customer service requests as quickly as possible.

About your disclosures of information:

We do not sell, trade, or rent your personal information to third parties without your consent, except as necessary to satisfy a legal requirement or protect our rights, property, or safety.

About international transfers:

Your information may be stored and processed in countries outside of Switzerland. By using our services, you consent to the transfer of your information to these countries.

In relation to our safety and yours:

We implement security measures to protect your personal information from unauthorized access, disclosure, alteration or destruction.

About Cookies collected during your visit to our site:

Our e-commerce site uses cookies to improve your browsing experience. You can disable cookies in your browser settings, but this may affect some functionality of our site.

Regarding changes to the privacy policy:

We reserve the right to update this privacy policy at any time. We will notify you of any material changes by email or by posting a notice on our site.

In case of questions:

If you have any questions regarding our privacy policy, please contact us at our professional email address support@appreciation.ch

Appreciation

Individual business

Valais, Switzerland

By using our e-commerce site, you accept our privacy policy.

Thank you for your understanding and we look forward to serving you in the best possible way.

Effective date 2025.

Returns and refund policy

At Appreciation we are committed to providing you with a satisfying online shopping experience. This returns and refunds policy applies to purchases made on our clothing e-commerce site in accordance with Swiss laws.

Regarding returns:

Right to retract :

In accordance with Swiss law, you have the right to withdraw from your purchase within 14 days of receipt of the items, without having to provide a reason.
To exercise this right, please contact us at our business email address support@appreciation.ch for returns instructions.

Regarding return conditions:

Items must be returned in their original condition, with all tags attached and in their original packaging.
Items must be unworn, unwashed and not modified.
Returns must be shipped within 14 days of receipt of item.

Regarding return costs:

Return costs are the responsibility of the customer, except in the event of a defective product or an error on our part.

Regarding refunds:

Refunds will be issued within 14 days of receipt of returned items.
The refund will be made using the same means of payment as that used during the initial purchase, unless otherwise agreed by us on our e-mail address: support@appreciation.ch

Non-refundable items:

Some items are non-refundable, including sale items, gift cards and personalized items.
We are not responsible for any damage caused by washing if you do not follow the instructions. Please pay attention to the washing instructions before washing in the machine.

Regarding exchanges:

Currently we do not accept exchanges. If you would like to exchange an item, please return the item you no longer want and place a new order.

In case of questions:

For any questions regarding our returns and refunds policy, please contact us at our professional email address support@appreciation.ch

Appreciation

Individual business

Valais, Switzerland

By using our e-commerce site, you accept our returns and refund policy

Thank you for your understanding and we look forward to serving you in the best possible way.

Effective date 2025.

Terms and conditions

By using the Appreciation site, you accept these General Conditions of Sale. Please read them carefully before making a purchase.

1. Orders and Contracts:

1.1 By placing an order on our site, you enter into a purchase contract.

1.2 We reserve the right to accept or refuse any order.

2. Price and payment:

2.1 The prices displayed on our site are in Swiss Francs (CHF) and include VAT 8.1%.

2.2 Delivery costs will be added to the total order amount and will be clearly indicated before order confirmation.

2.3 Payment by credit card (Visa, Mastercard), Payment with American Express, Payment with Paypal and Invoice with Klarna.

3. Delivery:

3.1 Delivery times are estimated and may vary depending on the destination and availability of the products.

3.2 We are not responsible for delays caused by circumstances beyond our control.

3.3 You may incur customs charges upon receipt of your packages which are at your expense.

4. Right of withdrawal:

4.1 You have the right to withdraw your purchase within 14 days of receipt of the items.

4.2 To exercise this right, please contact us at our business address support@appreciation.ch for returns instructions.

5. Warranty and Returns:

5.1 We do not guarantee that our products are free from manufacturing defects so if you have a defect let us know at our support@appreciation.ch and we will resolve the problem.

5.2 In the event of a defective product, please contact us as soon as possible at support@appreciation.ch to arrange a return and replacement.

5.3 We are not responsible for any damage caused by washing if you do not follow the instructions. Please pay attention to the washing instructions before washing in the machine.

6. Intellectual property:

6.1 All content on our site is protected by intellectual property rights.

6.2 You may not use, reproduce or distribute this content without our written permission.

7. Confidentiality:

7.1 We respect your privacy. See our Privacy Policy for more information on how we collect, use and protect your data.

8. Applicable law and jurisdiction:

8.1 These General Conditions of Sale are governed by Swiss law.

8.2 Any dispute will be subject to the exclusive jurisdiction of the competent courts in Switzerland.

9. Modification of the Conditions:

9.1 We reserve the right to modify these General Conditions of Sale at any time. The modifications will be effective as soon as they are published on the site.

For any questions regarding these General Conditions of Sale, please contact us at our professional address support@appreciation.ch

Appreciation

Individual business

Valais, Switzerland

By using our e-commerce site, you accept our general conditions.

Thank you for your understanding and we look forward to serving you in the best possible way.

Effective date 2025.

Tracking number

TRACK YOUR ORDER WITH POST

https://www.post.ch/fr

Appreciation

Individual business

Valais, Switzerland

By using our e-commerce site, you accept our general conditions.

Thank you for your understanding and we look forward to serving you in the best possible way.

Effective date 2025.

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